Predictive Diallers
Deputy Prime Minister
John Hemming (Birmingham, Yardley, Liberal Democrat)
To ask the Deputy Prime Minister how many calls were made from call centres in his Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment he has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.
Jim Fitzpatrick (Parliamentary Under-Secretary, Office of the Deputy Prime Minister; Poplar and Canning Town, Labour)
The central Office of the Deputy Prime Minister HQ does not have a call centre, and its switchboard does not use predictive diallers when making calls to members of the public.