Predictive Diallers
Deputy Prime Minister
Written answers and statements, 8 December 2005
John Hemming (Birmingham, Yardley, Liberal Democrat)
To ask the Deputy Prime Minister how many calls were made from call centres in his Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment he has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.
Jim Fitzpatrick (Parliamentary Under-Secretary, Office of the Deputy Prime Minister; Poplar & Canning Town, Labour)
The central Office of the Deputy Prime Minister HQ does not have a call centre, and its switchboard does not use predictive diallers when making calls to members of the public.