To ask the Chancellor of the Exchequer how many calls were made by (a) his Department and (b) Her Majesty's Revenue and Customs in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment he has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers by his Department.
In respect of the Treasury, I refer the hon. Member to the Financial Secretary's reply of
HM Revenue and Customs was created as a legal entity on
It is estimated that the Inland Revenue—and contractors acting on its behalf—made around 7.5 million calls using predictive diallers during 2004–05. Full information is not available on the number of calls where contact was made but operators were not available.