Predictive Diallers

Treasury written question – answered on 30th November 2005.

Alert me about debates like this

Photo of John Hemming John Hemming Liberal Democrat, Birmingham, Yardley 30th November 2005

To ask the Chancellor of the Exchequer how many calls were made by (a) his Department and (b) Her Majesty's Revenue and Customs in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment he has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers by his Department.

Photo of Dawn Primarolo Dawn Primarolo Paymaster General, HM Treasury, Paymaster General (HM Treasury) 30th November 2005

In respect of the Treasury, I refer the hon. Member to the Financial Secretary's reply of 15 November 2005, Hansard, column 1209W. The Treasury does not use predictive diallers.

HM Revenue and Customs was created as a legal entity on 7 April 2005. Of the two former Departments, HM Customs and Excise did not make use of predictive diallers during the period.

It is estimated that the Inland Revenue—and contractors acting on its behalf—made around 7.5 million calls using predictive diallers during 2004–05. Full information is not available on the number of calls where contact was made but operators were not available.

HMRC is considering Ofcom's latest policy and guidance on silent calls alongside the associated Ofcom Consultation Document which was published on 31 October.

Does this answer the above question?

Yes0 people think so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.

Annotations

No annotations

Sign in or join to post a public annotation.