Predictive Diallers

Environment Food and Rural Affairs written question – answered on 29th November 2005.

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Photo of John Hemming John Hemming Liberal Democrat, Birmingham, Yardley 29th November 2005

To ask the Secretary of State for Environment, Food and Rural Affairs how many calls were made from call centres in her Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment she has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.

Photo of Jim Knight Jim Knight Parliamentary Under-Secretary (Rural Affairs, Landscape and Biodiversity), Department for Environment, Food and Rural Affairs 29th November 2005

Defra does not use predictive diallers.

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