Predictive Diallers
Environment Food and Rural Affairs
John Hemming (Birmingham, Yardley, Liberal Democrat)
To ask the Secretary of State for Environment, Food and Rural Affairs how many calls were made from call centres in her Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment she has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.
Jim Knight (Parliamentary Under-Secretary (Rural Affairs, Landscape and Biodiversity), Department for Environment, Food and Rural Affairs; South Dorset, Labour)
Defra does not use predictive diallers.