Predictive Diallers
Constitutional Affairs

Photo of John Hemming

John Hemming (Birmingham, Yardley, Liberal Democrat)

To ask the Minister of State, Department for Constitutional Affairs how many calls were made from call centres in her Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment she has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.

Photo of Harriet Harman

Harriet Harman (Minister of State, Department for Constitutional Affairs; Camberwell and Peckham, Labour)

Two call centres are currently operated by the Department for Constitutional Affairs or its agencies:

The Asylum and Immigration Tribunal Call Centre, Leicester,

The Magistrates Court Fines Collection Call Centre, Gwent.

Neither of these call centres currently makes use of predictive diallers and there are no future plans for their use.

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