Predictive Diallers
Culture Media and Sport
John Hemming (Birmingham, Yardley, Liberal Democrat)
To ask the Secretary of State for Culture, Media and Sport how many calls were made from call centres in her Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment she has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.
David Lammy (Parliamentary Under-Secretary (Culture), Department for Culture, Media & Sport; Tottenham, Labour)
My Department does not operate any call centres.