Predictive Diallers

Defence written question – answered on 15th November 2005.

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Photo of John Hemming John Hemming Liberal Democrat, Birmingham, Yardley

To ask the Secretary of State for Defence how many calls were made from call centres in his Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment he has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.

Photo of Don Touhig Don Touhig Parliamentary Under-Secretary (Veterans), Ministry of Defence

None. Predictive dialling technology is not used by the Ministry of Defence.

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