Predictive Diallers
Defence
John Hemming (Birmingham, Yardley, Liberal Democrat)
To ask the Secretary of State for Defence how many calls were made from call centres in his Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment he has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.
Don Touhig (Parliamentary Under-Secretary (Veterans), Ministry of Defence; Islwyn, Labour)
None. Predictive dialling technology is not used by the Ministry of Defence.