Predictive Diallers

Treasury written question – answered on 15th November 2005.

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Photo of John Hemming John Hemming Liberal Democrat, Birmingham, Yardley 15th November 2005

To ask the Chancellor of the Exchequer how many calls were made from call centres in his Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment he has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.

Photo of John Healey John Healey The Financial Secretary to the Treasury, Financial Secretary, HM Treasury 15th November 2005

The Treasury has no call centres.

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