Predictive Diallers

Education and Skills written question – answered on 14th November 2005.

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Photo of John Hemming John Hemming Liberal Democrat, Birmingham, Yardley 14th November 2005

To ask the Secretary of State for Education and Skills how many calls were made from call centres in her Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment she has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.

Photo of Bill Rammell Bill Rammell Minister of State (Lifelong Learning, Further and Higher Education), Department for Education and Skills 14th November 2005

The Department for Education and Skills does not use predictive diallers within call centres. No calls were made using this facility in 2004–05.

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