Correction to Commons Written Answer
House of Lords
Lord Gardiner of Kimble (Conservative)
Mike Crockart (Edinburgh West): To ask the Secretary of State for Justice, how many complaints the Information Commissioner received from the Telephone Preference Service about live unsolicited direct marketing calls in the year to
The Information Commissioner's Office (ICO) has advised me that they are unable to provide information relating to the Telephone Preference Service (TPS), as their systems are unable to specifically identify referrals from the TPS.
The answer should have read:
The TPS provides the Information Commissioner's Office (ICO) with details of all the complaints that the TPS has dealt with every month. The numbers of these complaints forwarded to the ICO were (a) 28,915 (b) 40,071 and (c) 70,235. The ICO uses this information to help identify serial offenders.
The TPS also forwards the ICO a list of complaints where an individual has received a repeat call from the same organisation, following an initial TPS intervention. The numbers of these complaints forwarded to the ICO were (a) 122) (b) 76 and (c) 25. The ICO treats these as individual complaints and the number is included in the ICO complaints figures.