Correction to Commons Written Answer
House of Lords

Photo of Lord Gardiner of Kimble

Lord Gardiner of Kimble (Conservative)

My honourable friend the Minister for Culture, Communications and Creative Industries (Ed Vaizey) has made the following Statement.

On Monday 7 January 2013, we answered the following PQ:

Mike Crockart (Edinburgh West): To ask the Secretary of State for Justice, how many complaints the Information Commissioner received from the Telephone Preference Service about live unsolicited direct marketing calls in the year to 31 October of (a) 2010, (b) 2011 and (c) 2012. 133362

The Information Commissioner's Office (ICO) has advised me that they are unable to provide information relating to the Telephone Preference Service (TPS), as their systems are unable to specifically identify referrals from the TPS.

(Official Report, col. 135w)

The answer should have read:

The TPS provides the Information Commissioner's Office (ICO) with details of all the complaints that the TPS has dealt with every month. The numbers of these complaints forwarded to the ICO were (a) 28,915 (b) 40,071 and (c) 70,235. The ICO uses this information to help identify serial offenders.

The TPS also forwards the ICO a list of complaints where an individual has received a repeat call from the same organisation, following an initial TPS intervention. The numbers of these complaints forwarded to the ICO were (a) 122) (b) 76 and (c) 25. The ICO treats these as individual complaints and the number is included in the ICO complaints figures.

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