Fire Service College (Performance Indicators)
Communities and Local Government
Bob Neill (Parliamentary Under Secretary of State, Communities and Local Government; Bromley and Chislehurst, Conservative)
The following key performance indicators have been agreed for the Fire Service College as part of the 2012-13 business planning round and performance against them will be reported in the college’s annual report and accounts:
1. To support the Department for Communities and Local Government in their objective to achieve a successful sale of the college and one that meets the Government’s objectives to:
Secure the college’s future as a provider of fire and rescue and wider emergency services operational training and as a venue for large multi-agency exercises;
Achieve overall value for money for the Department for Communities and Local Government, the UK fire and rescue service and the taxpayer, including transaction receipts;
Service continuing access to the national resilience strategic assets.
2. Achieve the 2012-13 budget;
3. Short-term staff sick absence, measured over the financial year, to be no more than four days per employee at the financial year end;
4. Achieve 80% in “Good” and “Excellent” scores for UK customer satisfaction achievement of learning objectives;
5. Achieve 80% in “Good” and “Excellent” scores for UK customer satisfaction achievement for overall learning experience;
6. To embed health and safety awareness throughout the organisation by reducing accidents by 10% and increasing near miss reporting by 15% compared to 2011-12.
The core role of the college is to support national resilience by providing safety critical operational, command and leadership training, and professional support to the fire and rescue service. These indicators support that core purpose and the work which the college is undertaking with the Chief Fire Officers’ Association and the wider Fire and Rescue Service to develop and deliver a common and consistent approach to operational and leadership training within an accredited framework in order to improve interoperability, training assurance and resilience. The indicators also acknowledge that the college is to be sold as a going concern to the private sector during the course of financial year 2012-13.