Queen Elizabeth II Conference Centre: Performance Targets
House of Lords
Baroness Hanham (Parliamentary Under Secretary of State, Communities and Local Government; Conservative)
I am today announcing that key performance targets have been agreed for the Queen Elizabeth II Conference Centre for the period
The agency's principal financial target for 2012-13 is to achieve a minimum dividend payment to the Department for Communities and Local Government of £2.25 million as proposed in the business plan for the year.
The agency also has the following targets to achieve:
A minimum 64% occupancy of its rooms based on a theoretical full occupancy revenue of £9,680,970;overall score for value for money satisfaction of greater than 90%;the number of complaints received to be less than two per 100 events; andan average response time when answering complaints of less than four working days.