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NHS24
Jackie Baillie (Labour) | Question S3W-40423
To ask the Scottish Executive whether it receives all data from NHS24 regarding (a) P1, (b) P2 and (c) P3 category calls.
Nicola Sturgeon (Scottish National Party)
The Scottish Government receives weekly, monthly and annual performance information from NHS24 in relation to performance against P1 and P2 calls to the service. As agreed in their 2010-11 Local Delivery Plan, target responses are as follows:
Commence 100% of calls prioritised as P1 within 60 minutes
Commence 90% of calls prioritised as P2 within 120 minutes.
Performance against these targets is reported publically within the monthly NHS24 Board papers, the most recent report can be found at:
http://www.nhs24.com/content/default.asp?page=s21_8&monthNo=2&yearNo=2011.
Performance against calls prioritised as P3 (commence call within 180 minutes) is monitored internally by NHS24 and is not reported to the Scottish Government.