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Automated Credit Transfer (9 Jul 2003)

Mr Alan Reid: ...card account, which is certainly true. I will take hon. Members through the process. First, the pensioner receives a letter from the Government telling them about the changes. The pensioner has to hunt through the letter to find the Post Office card account option. Next, they have to phone the so-called helpline, which goes through to what is called the customer conversion centre, but I...

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