Here's the annotation you're reporting. Please enter a brief reason why you think it should be deleted in the form beneath. Thanks for your help!
Posted on 26 Mar 2010 11:24 am
Local Settlements are not complaints upheld by the Local Government Ombudsman. They are complaints that have been settled before a full and proper investigation has taken place. Local Settlements are agreed between the Local Government Ombudsman and the Authority concerned the complainant has no say in the matter.
The only complaints upheld by the Local Government Ombudsman are those which result in a formal report of maladministration. Authorities do not consider a Local Settlement as a complaint upheld against them.
A truthful answer to the question would have been less than 1% of all complaints submitted to the Local Government Ombudsman are upheld in full or in part. Whilst a further 15% or so are buried as local settlements to save the Local Government Ombudsman work and the Authority from the embarrassment of having a complaint against them upheld.
Government minister should not resort to smoke and mirrors to cover up the in effectiveness of the Local Government Ombudsman.
Why should this annotation be deleted?
Check our House Rules and tell us why the annotation breaks them.
This website is run by mySociety, the project of
a registered charity.
If you find it useful, please donate to keep it running.
Approximately once a month, spam free.