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This is already an established part of the process. All claimants are informed of the responsibilities they must fulfil in order to receive benefit, and the consequences of failing to comply. This is done in discussions with work coaches and through the Claimant Commitment. Where it appears a claimant has failed to comply with a particular requirement and the case is being referred to a...
Legislation sets clear entitlement provisions which are used to ensure that benefit is paid correctly to those who claim it. We emphasise in our learning and development packages and the DWP customer charter, that all claimants are treated fairly and with respect. These standards are outlined and published in the DWP Customer Charter on GOV.UK.
The information requested is not available, and could only be obtained at disproportionate cost. The Department has published data on Mandatory Reconsideration (MR) and the Ministry of Justice on appeals as follows: - Ad hoc statistics on MR receipts and clearance times - Personal Independence Payment statistics - ESA and JSA sanctions - Appeals – all benefits The information will...
Entered the House of Lords on 29 June 2009
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