Clause 1
Health and Social Care Bill
1:45 pm
Ben Bradshaw (Minister of State (Health Services; Minister for the South West), Department of Health; Exeter, Labour)
My understanding is that, if we ask the office of the ombudsman to take sole responsibility for second-stage complaints, it will be able to investigate them and how they had been dealt with. That would involve quality, but I shall clarify matters for the hon. Lady as I am not absolutely certain whether we shall change that or whether it needs to be changed. It is something that I shall happily clarify for her as we progress.