Clause 14
Consumers, Estate Agents and Redress Bill
9:00 am
Susan Kramer (Shadow Secretary of State for Trade & Industry, Trade & Industry; Richmond Park, Liberal Democrat)
Thank you, Mr. Caton. We are making the matter of who is speaking for the Liberal Democrats very complicated, so I much appreciate your powers of observation.
For the sake of clarification, as I understand it, Ofgem will be responsible for setting the standardsfor complaints procedures for electricity suppliers. Presumably, Ofgem will need to get information about the kinds of complaints that are being made from the National Consumer Council, whether or not suppliers’ complaints procedures are adequate, or whether the process is effective in the real world. Does the Minister see the Bill as providing the structure that will allow the transfer of necessary information?