Clause 11
Consumers, Estate Agents and Redress Bill
5:45 pm
Susan Kramer (Shadow Secretary of State for Trade & Industry, Trade & Industry; Richmond Park, Liberal Democrat)
I wish to ask for clarification on a point. As the Minister takes us through this helpful discussion of the general powers of investigation, he will be conscious that people’s complaints have been important in exposing general underlying problems, rather than just an isolated problem. Information from complaints has not only been important to the various watchdogs, but to the regulators. Given the proposed change in structure, will the Minister discuss how the information flow that he describes as complaints to or from the National Consumer Council will also transfer, where relevant, to the regulators for their purposes?