Schedule 1
Child Maintenance and Other Payments Bill
1:30 pm
Nadine Dorries (Mid Bedfordshire, Conservative)
This is a question of accountability and individual clients knowing who is responsible for their case and whom they can approach. There are instances when my constituents’ cases require a certain level of input over a short period, and for them to be handed from one person to the other every time they ring the call centre is unsatisfactory. Should not there be one member of staff who takes overall responsibility for a particular case while that case is ongoing, accepting that every time clients phone they would not always speak to that person?