Written evidence to be reported to the House
Child Maintenance and Other Payments Bill
12:00 pm
Professor Wikeley: In common-sense terms, I can see the force of that argument. Thank heavens, I am not a Child Support Agency manager. But if I were, I would say, “I have staff who are trained to a certain level to do certain jobs and there is an issue about how far I can reasonably expect them to do all the tasks that the agency does.” Having said that, it is certainly the case—empirical research shows this—that a frequent complaint, which you have doubtless heard in your constituency surgeries, is, “Every time I ring up, assuming I get through, I speak to someone different.”