Clause 5
Commissioner for Older People (Wales) Bill [Lords]
Public Bill Committees, 27 January 2006, 12:45 pm
Nick Ainger (Parliamentary Under-Secretary, Office of the Secretary of State for Wales; Carmarthen West & South Pembrokeshire, Labour)
The hon. Lady makes a good point about whistleblowing and complaints procedures. Those people who have made a formal complaint and concluded a complaints procedure but remain dissatisfied may well go to the commissioner. However, I accept that there may be occasions when they are going through a complaints or a whistleblowing process and realise that something is wrong with the process—for example, because it discriminates against an older person. I appreciate that the commissioner would want to respond quickly on that to the relevant authority. I will seek further advice on that and write to the hon. Lady.