Part of Business of the House – in the House of Commons at 12:53 pm on 17 January 2013.
I hope that the hon. Gentleman will forgive me if I do not. I am about to end my speech, and I know that others are waiting to speak.
I know from past experience that the Minister certainly listens. I welcome his willingness to make those
“continuous improvements to the process to get the right outcome for claimants”,
and I urge him to do so.