Part of Oral Answers to Questions — Leader of the House – in the House of Commons at 10:33 am on 17 January 2013.
I think that the great majority of businesses in this country take an extraordinarily responsible attitude to their duties to the consumer. That is precisely the point I am trying to make. It makes it all the more important that where we find that abuse has taken place, we act urgently and effectively to prevent it from happening again.