Rail Industry (Reform)
Oral Answers to Questions — Transport
10:30 am
Philip Hammond (Secretary of State, Transport; Runnymede and Weybridge, Conservative)
My right hon. Friend the Minister of State has published a consultation on franchising reform, in which she referred specifically to considering passenger satisfaction as one of the metrics. My hon. Friend will no doubt have been as delighted as I was to see the Passenger Focus survey this morning which shows that 84% of rail passengers are satisfied with the service that they receive on the railway.