Business of the House
Harriet Harman (Lord Privy Seal, House of Commons; Camberwell and Peckham, Labour)
My hon. Friend makes an important point, which goes for utilities as well. If families are hard-pressed, working hard and looking after their children and elderly relatives, they do not want to be messed around by Comet, the gas board or anybody else. I shall raise the issue not only with Lord Mandelson, but with Ministers in this House.