Oral Answers to Questions — Work and Pensions
Mr Alan Johnson (Secretary of State, Department for Work and Pensions; Kingston upon Hull West and Hessle, Labour)
Provision is made for manual payments. Indeed, our staff are working on four different systems: the old scheme on the old IT, the new scheme on the old IT, the new scheme on the new IT, and clerical cases. The purpose of that last approach is to deal with such problems where there is no alternative to a manual method. If the right hon. Gentleman would like to write to me about the particular case he has in mind, I will look into it.